Privacy Policy

1. Introduction

Techwave Ventures Private Limited ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital solutions and services, including our platforms (Campussathi, ConnektX, Business Manager) and any related website, mobile application, or service that links to this Policy.

2. Information We Collect

Personal Information: Name, email address, phone number, profile information, and any other details you voluntarily provide.

Usage Data: Information about how you interact with our services, including pages visited, time spent, clicks, and device information.

Communication Data: Messages, conversations, and interactions through our platforms or WhatsApp Business API integration.

Technical Data: IP address, browser type, operating system, and cookies.

Business Data: For Business Manager users, customer information processed through WhatsApp Business API for appointment bookings, inquiries, and confirmations.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send you confirmations
• To communicate with you about updates, security alerts, and support
• To respond to your inquiries and customer service requests
• To comply with legal obligations and enforce agreements
• To analyze usage patterns and improve user experience
• To send marketing communications (with your consent)
• To facilitate WhatsApp Business API integrations for automated communications

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Compliance with data protection regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data:

• With service providers and partners who assist us in operations
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• Through WhatsApp Business API for automated business communications
• With Meta/WhatsApp for Business Manager integrations, subject to their policies

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability
• Withdraw consent

To exercise these rights, contact us at: privacy@techwaveventures.in or through our contact form on our website.

7. WhatsApp Business API and Meta Integration

Our Business Manager service uses WhatsApp Business API to facilitate automated customer communications. By using this service, you acknowledge that:

• Messages may be transmitted through Meta's infrastructure
• Meta's Data Processing Addendum applies to WhatsApp data
• We comply with WhatsApp Business API Terms and Meta's policies
• Customer consent is required before sending automated messages

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings. We do not track users across third-party websites.

9. Data Retention

We retain personal data for as long as necessary to provide services or as required by law. You can request deletion at any time, subject to legal retention requirements.

10. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

11. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of changes.

12. Contact Us

For privacy inquiries:

Email: privacy@techwaveventures.in